The Dos and Don'ts of Post-Interview "Thank You" Notes

iStockphoto (NiroDesign)

It's a no-brainer to send "thank you" notes after a job interview – or at least it should be. This simple act of post-interview gratitude can propel your candidacy forward. Here are some guidelines you should follow when sending "thank you" notes:

•Be prompt. Send your notes no later than the morning after the interview. This will reinforce that the position for which you interviewed is front of mind and demonstrate your orientation toward action.

•Be brief. Short and sweet. Indicate your appreciation and interest, and perhaps reference a memorable aspect of the conversation, which will demonstrate that you were listening and engaged.

•Send it by email. It's true that a handwritten note on personal stationery demonstrates charm and care you'll never find in any email, but letters sent by post also take a long time to arrive and can easily get lost or ignored in the company mail room (I've witnessed this firsthand). If you'd like to send a note via traditional mail, do so in addition to an email; instead consider dropping the note off at the company's front desk without fanfare.

•Proofread the heck out of it. Typos and grammatical errors introduce or reinforce negative perceptions an interviewer might have about your communications skills.

•Don't forget anyone. Sending "thank you" notes to some interviewers and forgetting to send to others can get you knocked out of consideration, even after an outstanding interview. Here's why – the interview team will meet after the interview to discuss your candidacy and come to consensus about your qualifications, fit, and presentation; if it becomes clear that you sent notes only to certain individuals, others interviewers might feel marginalized. Send notes to everyone you meet or speak with – from the CEO, to the Corporate Recruiter, to the Administrative Assistant who scheduled your agenda. If you don't have someone's email address, ask the person who arranged your interview to provide it to you.

•Don't go overboard. A simple note will suffice. Resist the urge to drop off gifts such as cupcakes or candies. Such gestures, while potentially heartfelt, tend to be viewed by employers with skepticism, as an attempt to curry favor.

•Most importantly – remember to send it! Shockingly few job seekers even bother to send "thank you" notes. It's an easy way to make a positive impression. Why waste the opportunity?

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Scott Singer is the President and Founder of Insider Career Strategies Resume Writing & Career Coaching, a firm dedicated to guiding job seekers and companies through the job search and hiring process. Insider Career Strategies provides resume writing, LinkedIn profile development, and career coaching services, including a free resume review. You can email Scott Singer at scott.singer@insidercs.com, or via the website, www.insidercs.com.

How To Nail The Interview Question, "Tell Me About Yourself!"

"Wait, wait, I know this one!" / iStockphoto.com (Wavebreakmedia)

The interview question, "Tell me about yourself," is painful for so many reasons:

• It's vague, and wide open to interpretation.
• It's unclear what the interviewer wants to know about you. Are they interested in your work history? Or are they interested in knowing your golf score? Your inability to read the interviewer's mind can toss you out of the running.
• It is, quite frankly, a lazy question. It requires no imagination or planning on the part of the interviewer, and places the burden squarely on you to make of it what you can.

When I was a recruiter and I had to run into an interview with acandidate with little time to prepare, I asked this question, too. Sorry.

Regardless of how the interviewer asks this question, you should really be hearing the following question:

"Why should I hire you?"

The best strategy here is to toss out your best "elevator speech." In case you haven't heard the term, an elevator speech refers to a short sales pitch that can be delivered during a brief elevator ride with your intended target.

As an example, let's say you devised an incredible new chemical process for converting lead to gold, and you find yourself in an elevator ride with the president of a chemical company. The ride in the elevator might last two minutes, at most. How can you sell your idea to the president in that time?

You only get one chance to make a first impression, right? How can you open your interview as strongly as possible? You need to load your answer with your qualifications, and give the hiring managers reasons, to hire you.

Let's say you're a teacher interviewing for a tenure-track educator position at a school district. The conversation might look something like this:

Interviewer: So, tell me about yourself (yawns).

Job Hunter: I would be glad to. I am a highly skilled and experienced educator, with over ten years of experience in changing the lives of young students for the better. My teaching methods have been recognized as highly advanced, and I currently hold the latest state certifications. Over the last three years, my classes have consistently ranked in the top tier of standardized test scores. In addition, I have experience mentoring students in not just the classroom setting, but through my leadership in extracurricular activities such as coaching the soccer team and academic tutoring.

Interviewer: (Perking up) Very interesting! As you know, we have a teaching position available, but we also lost our last soccer coach last week.

Think about what makes you unique and exciting to a hiring manager. Then polish it into your own elevator speech. Then you'll be ready the next time an employer asks you to, "Tell me about yourself."

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Scott Singer is the President and Founder of Insider Career Strategies Resume Writing & Career Coaching, a firm dedicated to guiding job seekers and companies through the job search and hiring process. Insider Career Strategies provides resume writing, LinkedIn profile development, and career coaching services, including a free resume review. You can email Scott Singer at scott.singer@insidercs.com, or via the website, www.insidercs.com.

Can I Ask an Employer For Interview Feedback?

Well, that explains it... (iStockphoto.com/kasahasa)

A week ago you interviewed for a job with a local technology company. You spent three hours answering and asking questions with interviewer after interviewer. You figure you did pretty well, so you're surprised to find the following message from the company's recruiter in your email inbox the next day:

"We appreciate your interest in our company and thank you for the time you spent interviewing with us, and giving us the opportunity to learn about your skills and accomplishments. However, we have identified a more highly qualified individual for the role. We wish you the best of luck on your job search and your future endeavors."

You thought you nailed the interview. And, there's nothing of value in that rejection letter that provides you any insight into the company's decision to cut you loose. Is it okay to reach out to the recruiter or the hiring manager to ask why they took a pass on you?

Absolutely, you can ask for feedback. Just don't expect a meaningful answer.

Or for that matter, any answer at all.

Why don't companies usually share useful information about the interview with you? There are several reasons:

• Potential liability: Employers wish to avoid providing job seekers with anything that could be used against them in a discrimination lawsuit. Even interview feedback provided with the best of intentions could turn out to be damaging, so it's not unheard of for companies' legal departments to implement and enforce a "no-feedback" policy for this reason.

• Goodwill: Yes, it hurts not to know where you went wrong in the process. A saccharine reason like, "we have identified a more highly qualified individual," can be puzzling, but also reassuring, planting the belief that you were this close to getting the role and that a more qualified candidate showed up. Many companies are very conscious of their image as both an employer and as a brand owner. If they hurt your feelings by telling you that your interview skills were terrible and you weren't qualified for the job, would you want go back for another round of interviews should you be called for another job there? And would you keep buying their product?

• Time: Let's say a recruiter is working on 25 open jobs. They've interviewed 5 people for each open position. Doing the back-of-the-napkin math, that would be 125 interviewees with whom the recruiter would need to spend time providing - and explaining - interview feedback. At an estimated ten minutes per conversation with each interviewee, it would take more than 20 hours to communicate feedback to everybody. Add this to the recruiter's other job responsibilities, such as sourcing and screening candidates, producing reports, and attending meetings, and it's easy to see why the recruiter would opt to send you a form letter generated by their candidate tracking system. Such conversations take a great deal of time; think back to your last performance appraisal - do you remember how much time and discussion you had with your manager around each little detail?

• They've made up their mind, and you can't change it: Employers have a great deal of latitude in terms of their hiring decisions, and they don't appreciate being second-guessed. By taking your call, and by having a conversation about the interview, company representatives are opening themselves to a potential disagreement over how things went or were perceived. The recruiter may tell you that you were too light in a key skill for the role, but you points out that you have over 10 years experience and clearly meet the job requirement. It puts the employer in the position of having to defend their position to support their decision. And oh, by the way, the other candidate who interviewed already accepted the offer and is scheduled to start on Monday.

So what do you do if you would still like to get feedback on your interview?

Ask for feedback. Nicely. Email the company recruiter or hiring manager thanking them for their time, indicating that while you were disappointed that you didn't get the job and that you hope they'll keep you in mind for future opportunities. At the end of your message, tell them you'd like to continue to develop, and that any feedback they could provide would be very much appreciated. Don't push it, and don't ask multiple interviewees for their input. If they want to share anything with you, they will. Be gracious in accepting any feedback they provide you (or be equally gracious if they tell you they can't provide you any feedback), without argument. Then let it go. You'll come across as professional and mature.

Polish your interviewing skills. Work under the assumption that you could use some more polish in your presentation. Conduct mock interviews with a coach or a friend. Pinpoint your areas for development, and work on those. Then you'll be ready the next time an employer calls.

The lack of feedback may leave you feeling unfulfilled and disappointed, but it's important to preserve your professional brand to an employer, so don't push the issue.

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Scott Singer is the President and Founder of Insider Career Strategies Resume Writing & Career Coaching, a firm dedicated to guiding job seekers and companies through the job search and hiring process. Insider Career Strategies provides resume writing, LinkedIn profile development, and career coaching services, including a free resume review. You can email Scott Singer at scott.singer@insidercs.com, or via the website, www.insidercs.com.

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